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Welcome to GenRooters

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About Us

GenRooters and Fiona Calder

I can help those just starting out on their discovery journey or those that have got a little further but have hit a brick wall.


I  live in Rutland in the East Midlands, in the UK and started my own  family research in 2000. I have extensively researched my Scottish and  English records with the original intent to extend as far back and as  wide as I could. 


After a couple of years I stood back and looked at my  'wall' of research which was a huge tree of names and dates....which I  realised meant little to me. I then revisited some interesting family  groups to dig deeper and try to find out more about who they were, what  their lives might have been like and even what they looked like. This I  found was more satisfying to me....but then everyone is different!


In  July 2015 I qualified with the IHGS (Institute of Heraldry &  Genealogical Studies) which together with my teaching qualification  ensures classes, instruction or lectures are engaging and informative.

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GenRooters

Hours

Mon

09:00 – 17:00

Tue

09:00 – 17:00

Wed

09:00 – 17:00

Thu

09:00 – 17:00

Fri

09:00 – 17:00

Sat

Closed

Sun

Closed

Terms & Conditions

Please read before ordering

We strongly recommend that you read  through the terms and conditions as by placing an order you will be  assumed that you agree by these terms and conditions.

Please be  aware that there are no guarantees with family research. Some records  may have been destroyed, lost, never existed or have been inaccurately  compiled. Sometimes it is impossible for anyone to track down or  identify a relative with certainty. The packages on offer give a general  overview of what could be the outcome, however results will vary  depending on what records are available and wherever possible we will  endeavour to provide as much information as possible within the budget.


Once  an order is placed you will be supplied with a blank tree and will be  required to fill in as much of the information as possible, regardless  of whether it will be featured in the product purchased, to aid any  brick walls that might appear along the way. If this is not returned to  us within 6 months with adequate information then the order cannot be  fulfilled. Following receipt of any starter information from you, the  Client, we will then do a preliminary search and consult with you to  ensure enough records are available to make the project viable. If at  this early stage you decide not to proceed you will be refunded your fee  minus a £25 admin fee and any expenses incurred.


Unless part  of a fixed fee package, research will be undertaken at the agreed hourly  rate or to the budget agreed before the project starts. Activities that  are chargeable within this hourly rate include i) research either at  libraries, archives or at our premises, ii) time spent writing the  research report or preparing family charts, iii) analysing information  provided by the client or creating 'next steps' guidance, iv)  correspondence with the client in person, in writing or online, v) time  spent obtaining certificates/copies or documentation, vi) travel time.  Fees for obtaining documents or copies of documents are charged at cost.  Travel by train is charged at standard class. Parking is charged at  cost. Mileage is charged at 45 pence per mile.


If  your purchase is time sensitive (for a wedding, for example) it is the  Client's responsibility to notify us at the outset. Please be aware that  research can take several weeks.


Errors and Omissions

We  always strive to provide the best service possible and to provide each  Client with something that they are delighted with. However, family  history research is not an exact science so there is a chance that the  research carried out may include errors or omissions. We will supply the  research in draft form for checking by the Client and after this has  been signed off it will have been deemed to be of a satisfactory  standard and we will not be liable for any future errors or omissions  identified in the work done. Your research is carried out by a qualified and experienced genealogist which will reduce the risk of any inaccuracies.


Data Protection

We  will hold your personal information to process payment for your chosen  product, communication with you about your research and to despatch the  finished family history product. The information will be held on a  computer secured with a password and on a backup hard drive and in paper  form. The information will be held for as long as necessary to complete  the work. Clients can request that their details are deleted or they  will be deleted after a period of 5 years, whichever is soonest. No data  will be passed to third parties except for printers whose sole purpose  of the data is to print any requested charts or books.


(Updated 1 June 2016, copyright GenRooters)